Product updateOperations

Support guests across locations using bookings and their current stay

Before contacting a guest, check their current stay location and the bookings you are permitted to see.

When a guest visits several locations of your school, shared context helps the next conversation. This update connects the stay location and accessible bookings for everyday guest support.

Confirm the current stay location at check-in

At check-in, the team can record where a guest is staying. This helps locations coordinate and gives staff a clear starting point for the next step.

Review permitted bookings from other locations

Staff with the required access can review bookings from permitted locations alongside the customer record. Questions and follow-up offers start with the information already available.

What is visible depends on the recorded data and access permissions. The team can clarify any missing details.

Compare previous bookings with the guest’s current plans

Check what has already been booked and which details are still current. A personal conversation adds context and helps identify a useful next step.

See Customer 360 for the customer view in everyday school operations.

How does this work at your school?

Bring an everyday task from your school. We’ll show you how it could work in TIDEFORCE.

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