The morning shift moves a lesson. Reception knows, but the instructor still sees the old time. The problem is the handover: a shared plan is useful only when changes reliably reach it.
Give each piece of information an authoritative home
Decide where the team checks booking status, the daily plan, equipment condition and payment questions. In TIDEFORCE, bookings, the Whiteboard and the relevant records connect these tasks. A message draws attention to a change; the current time belongs in the plan.
Keep the agreement short: whoever changes a time updates its record and informs the people affected. A reader should be able to distinguish confirmed information from an open question.
Assign a person to the open task
“Participant details missing” is not enough for a handover. Add who will ask, when the information is needed and where the answer belongs. Apply the same rule to an equipment exchange or an unresolved balance.
Test access with the roles the team actually uses. An instructor needs lesson context; financial questions go to the responsible office staff. Agree who covers an absence.
Test the handover with a real example
Have one person change a booking and a second explain what should happen tomorrow. They should find the time, group, instructor and equipment in the records. Each extra question reveals a missing part of the agreement.
Then use the daily planning routine. The weekly review helps identify recurring handover problems.
How does this work at your school?
Bring an everyday task from your school. We’ll show you how it could work in TIDEFORCE.
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