The feedback form says “The explanation was unclear.” To use that comment in the next lesson, you need to know which exercise the guest meant and where they lost track. Today, pick one comment like this and ask a follow-up.
Collect feedback about one lesson
Use your existing feedback form just after a lesson. Record the course and time so you can compare the responses with what your teaching team observed. You can match the response to the lesson without asking for the guest’s name on the form.
Ask guests about instruction, equipment and conditions separately. For instruction, ask how easy the explanation was to follow. For equipment, ask about the condition of the item they used. For conditions, ask how well they suited that day’s lesson. Keeping the same questions and rating scale helps you interpret later answers. Guests can leave a question blank if they cannot assess it.
Ask when the explanation became hard to follow
Choose a response that leaves the situation unclear. If you can speak with the guest after the lesson, ask which exercise they meant and when they lost track of the explanation. A question such as “During which exercise were you unsure what to do next?” gives the guest something specific to recall. If the form was submitted anonymously and you cannot follow up, ask what the instructor observed during the lesson and leave the cause open.
Record what the guest said and what the team wants to check next time. If the response identifies an equipment defect, follow your existing inspection procedure straight away.
Example from a beginner sailing lesson
In this fictional sailing lesson, a guest notes that the explanation of tacking was unclear. The instructor asks which step caused the difficulty. The guest remembers being unsure when to move to the other side as the boat turned.
In the next comparable lesson, the instructor demonstrates the move slowly and asks the group to say when they would change sides before trying it. In this case, the feedback is about the timing of a specific step. If guests still give different answers about when to move, the team knows where to ask another question.
Use the printable feedback form
The PDF guide “Make better use of post-lesson feedback” has nine pages in German. Page 9 is the printable feedback form. Pages 2 to 4 show how to interpret responses from the same lesson and compare them with the instructor’s report. Request the guide using the email form on this page.
Today’s result is a completed form for one lesson and either an answered follow-up question or a clear note about what remains open. For help reviewing several responses as a team, see how to assess lesson feedback at a watersports school.
Practical knowledge for every watersports school
Make better use of post-lesson feedback
Nine pages in German with a printable form on page 9 and examples of how to assess feedback from one lesson.
- Collect feedback after one lesson
- Ask about instruction, equipment and conditions separately
- Clarify one unclear answer with a follow-up
PDF · A4 · 9 pages · German
