Product updateGuest Experience

September update: emails, vouchers and booking workflows

Create helpful guest emails, give vouchers a personal touch and handle recurring booking tasks more clearly.

The September update improves five moments in the school day: booking confirmations, voucher gifts, open payments, multi-session walk-ins and equipment handover.

Guest emails with useful information

Email Studio lets the school adapt supported email templates to its own presentation. Arrival instructions, contact details and relevant content help guests prepare.

A preview helps check language and layout before a template is used. Available templates depend on setup and permissions.

Give vouchers a personal touch

A voucher PDF can include a personal message and be shared as a gift. Its presentation can suit the occasion while the recorded voucher value stays the same.

Reach open payments more easily

The team can open the relevant payment workflow from the customer or booking context. Questions about an outstanding amount continue in the right place.

Book several walk-in sessions together

Multiple dates can be put together and reviewed in one flow. The sessions remain visible on their respective days in the plan.

Before confirmation, the team reviews the dates, price and any planning conflicts.

Record the equipment actually handed over

Equipment assignments and exchanges stay connected to the booking. Staff can identify the issued item and agree relevant price changes with the guest.

Ask us to show the improvements relevant to your school.

How does this work at your school?

Bring an everyday task from your school. We’ll show you how it could work in TIDEFORCE.

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